Terms and conditions

About PORTUGAL NTN

Company name: Naturthoughts – Turismo de Natureza Lda
TIN (Taxpayer Identification Number): 513 014 446
Address: Rua 25 de Abril, Nº 1095 5370-081 Carvalhais, Mirandela - Portugal

Legislation

The General Data Protection Regulation is applicable as of May 25, 2018 – Regulation No 2016/679 of the European Parliament and of the Council of 27 April 2016 – it regulates the protection of natural persons with regard to the processing of personal data and the free movement of such data, applying directly to all the companies and entities which process that information in any member state of the European Union, namely Portugal.

Privacy policy

NATURTHOUGHTS - Turismo de Natureza, Lda, (PortugalNTN) acknowledges the importance of protecting all your personal data. Thus, we developed an array of security measures to protect all our clients´ data as well as the data of all the people who visit our website. In this privacy policy we explain you the purpose for which we process your data, how we process it, who do we share it with, and how long we store it. We also inform you about how you can contact us and exercise your rights.
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Booking and payment conditions

When paying for a booking within 60 days before the activity, the money can be returned in full. We strongly recommend that you pay in full within this time frame as activities have a maximum number of participants and usually fill up quickly.

Payment can be made by:

    Bank transfer:
Company Name: Naturthoughts Turismo de Natureza, Lda.
Bank: Montepio Geral
IBAN: 003605369910600361267
SWIFT/BIC: MPIOPTPL
    Credit card payments, such as VISA, MasterCard and American Express (please ask us for more information)
            Full information about the tour will be sent to you upon confirmation of the booking and payment in full.
Note: We cannot hold your booking if final payment is not made by the recorded deadline. Non-payment will be considered a cancellation. In other words, The vacancy will be filled by the next client on the waiting list and payments already made previously are lost.

Cancellation and refund policies

Requests for cancellation must be made in writing.
Our cancellation and refund policy is based on the following events:
Date of commencement of trip
Date of written cancellation request
Any party may cancel their booking tours at any time providing that they communicate the cancellation in writing to PORTUGALNTN by Naturthoughts- Turismo de Natureza, Lda. through the email walking@portugalntn.com
After a confirmed tour is cancelled the following conditions apply:

TOUR CANCELLATION

• In case of cancellation between confirmation and 60 days prior to the day of the tour there will be no charge.
• In case of cancellation up to 59 - 30 days before - 50% of the full cost of the tour will be charged.
• In case of cancellation 39 - 9 days before -75% of the full cost of the tour will be charged.
• In case of cancellation less than 8 days prior to arrival date - 100% of the full cost of the tour will be charged.
- No refund for unused portions of the tour.
- Postponing or rescheduling of a tour is considered on a case-by-case basis, but is in no way guaranteed. Postponing or rescheduling of a tour is subject to the cancellation charges above.

OUTDDOOR ACTIVITIES

Any outdoor activities may be sensitive weather and or other related conditions beyond the control of PORTUGALNTN. Our local guides are best suited to assess adverse weather and or other related conditions and to make a final decision if it is safe to carry on with the activities. If, in the sole opinion of the local guides, conditions make it unsafe to enjoy the activities, the guide will cancel the activities and a full refund will be credited. In the event, however, that the client chooses, for whatever reason, to cancel the participation in the activities, there will be no refund due.

PORTUGALNTN Insurance

Civil liability exploitation:
Tourist entertainment nº 9500239597: 50 000,00€
Travel and tourism agency nº 9500239596: 75 000,00€

Personal Insurance:
Death or permanent disability: 20 000,00€
Treatment and repatriation expenses: 3 500,00€

Complaint book
https://www.livroreclamacoes.pt/Inicio/

Resolução Alternativa de Litígios (RAL) - Alternative Dispute Resolution
Alternative Dispute Resolution is the possibility that all consumers have at their disposal to turn to official entities that help them to resolve, or guide them through, a conflict before they open litigation in the Courts.

Alternative dispute resolution is usually less expensive, less formal and quicker than going to court.

PORTUGALNTN makes available the website and contact of this entity which may help you to present your arguments:

www.cniacc.pt
geral@cniacc.pt
253 619 107